Give Us Your Feedback

What We Do With Your Feedback

We take all feedback seriously and treat it respectfully and fairly.

Your feedback helps us to:

• Improve our services
• Fix problems quickly
• Recognise staff who are doing a great job
• Make sure we meet the NDIS Practice Standards

Compliments

Tell us what you are happy with. It helps us recognise our staff and what’s working well.

Compliments help AbeyCare to:

• Know what we are doing well
• Celebrate and recognize our staff
• Keep improving good service

Complaints

Tell us if something went wrong. We will listen, investigate, and work to fix it.

Complaints help AbeyCare to:

• Understand what needs to be improved
• Make changes to prevent the issue happening again
• Improve your experience and safety

What Happens Next?

If You Give a Compliment:

We will:

• Pass your compliment on to the staff member or team
• Record it (without your name if you choose to stay anonymous)

If You Make a Complaint:

We will:

• Respond to you within 24 hours to confirm we received your complaint
• Listen to you respectfully & Investigate the issue fairly
• Keep you updated during the process
• Let you know the outcome within 30 days
• Explain your rights if you are not happy with the outcome
• Provide you with details of external organisations you can contact

Need Extra Help?

A family member, friend, or advocate can help you share feedback.

External Support